BTM Software Solutions is currently working with a Telecommunication Company located In Seattle, Washington in developing Intalio Business Process Models integrated with their CRM application to monitor Trouble Ticket Queues, Customer Contacts, Assigned Tasks and Work Orders.  The monitoring services send emails and/or instant messages to staff based on their business rules from within the Intalio Platform.

These Intalio business process model templates and designs can be applied to any organization/business.  If you have business processes you want to monitor and pro-actively receive alerts via messaging to inform you of your organizational processes and view additional data in a dashboard, give us a call and lets discuss your needs.  For small to medium size businesses, the Intalio open source community editions (Intalio CE) of software applications which have no upfront software costs is a great way to explore the technology.

And remember, BTM Software Solutions develops web forms based on Orbeon xForms.  These web forms can be integrated with business process models or as stand alone web forms storing data in XML or SQL databases.